• identify learning and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments
• design, expand and manager learning and development programmes based on the needs of the organisation and the individual
• create and/or deliver a range of learning using face-to-face, digital and blended learning options
• produce learning materials for in-house courses
• plan and assess the 'return on investment' of any learning or development programme, considering the costs of planned programmes and keeping within budgets
• develop effective induction programmes for new staff, apprentices and graduate trainees
• monitor and review the progress of trainees through appraisals, questionnaires and discussions with managers, and provide trainees with timely and constructive feedback
• devise individual learning plans
• ensure that statutory learning requirements are met
• evaluate learning and development programmes, and prepare reports for management in areas such as usage, engagement and performance
• amend and revise programmes as necessary, in order to adapt to changes occurring in the work environment and industry developments
• help line managers and trainers solve specific learning problems, either on a one-to-one basis or in groups
• promote a work culture of continuing professional development (CPD)
• keep up to date with developments in learning by reading relevant journals, going to meetings and attending relevant courses
• research new technologies and methodologies in workplace learning and present this research.

Skills

• interpersonal skills that enable you to work with people at all levels of an organisation, motivate others and change people's attitudes when necessary
• analytical skills to identify training needs and learning gaps
• written and spoken communication skills that allow you to inform and advise others clearly
• presentation skills
• IT skills
• a strong customer-focused background
• problem-solving and negotiation skills
• initiative and the ability to offer new ideas
• strong teamworking skills and a collaborative approach to learning, both face-to-face and remotely