Role

Operator performs routine, and some non-routine, continuous and repetitive work involved primarily with the operation of a telephone switchboard and the operation and maintenance of a computerized database of telephone information. Internal and external contacts are many and varied. Work requires sound judgment, computer skills and good customer handling skills.

Responsibilities

• Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers provide appropriate information, directions, answers to inquiries, etc. as needed.
• Performs inputting, updating, maintenance and accuracy checks on a computerized telephone database.
• Route emergency calls appropriately.
• Forwards calls to appropriate departments, ensures that callers reach appropriate people.
• Inform Lead / Supervisor regarding changes in the numbers to update the Master Database.
• Performs simple clerical tasks.
• Place long distance DSN & commercial calls and make a record of it and send reports at the end of the month.
• Responsible to schedule conference for personnel and maintaining the proper records.
• Interact with diversify customers, all over bases & internal departments on 24/7 basis.
• Maintain and update the telephone databases.
• Interact with diversify customers, all over bases & internal departments on 24/7 basis.
• The Operators are responsible to provide a consistent and professional service to the military and civilian communities.

Skills

• Excellent communication skills, both verbal and written.
• Strong customer service orientation and ability to handle difficult callers.
• Proficient in operating telephone switchboard systems and related software.
• Ability to work in a fast-paced environment and handle multiple calls simultaneously.
• Attention to detail and ability to accurately transfer calls to the appropriate departments.