We are looking for a skilled CRM Specialist to join our team in Kuwait. As a CRM Specialist, you will be responsible for managing and maintaining our customer relationship management system. You will play a crucial role in ensuring that our customer data is accurate, up-to-date, and effectively utilized to improve customer satisfaction and drive business growth.
Responsibilities:
- Implement and manage the CRM system to meet the organization's needs.
- Develop and maintain customer databases, ensuring data accuracy and completeness.
- Analyze customer data to identify trends, patterns, and insights that can be used to improve customer engagement and retention.
- Create and execute targeted marketing campaigns to drive customer acquisition and retention.
- Collaborate with cross-functional teams to ensure seamless integration of the CRM system with other business systems.
Preferred Candidate:
- Minimum 1-5 years of experience in CRM management or a related field.
- Proficiency in using CRM software and tools.
- Strong analytical skills with the ability to interpret and leverage customer data.
- Excellent communication and interpersonal skills.
- Detail-oriented and highly organized.
Skills
- CRM management
- Data analysis
- Marketing campaign management
- CRM software proficiency
- Communication skills