What you will do

People Development

• Networks, support recruiting, hiring, developing, and retaining high-quality management and associates to fill store profile and succession planning
• Leads by example, trains, develops and provides ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.
• Organizes weekly staff meetings and daily briefings to recap store performance, and to communicate new company goals and strategies, as well as new store procedures and performance targets

Customer Experience/ Sales

• Ensures an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently through regular assessment, coaching, and follow-up with team
• Maintains visibility and leads by example on the selling floor to answer customer questions and supports all selling functions
• Implements all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom.

Drive Sales Profitability

• Meets or exceeds profitability expectations for the store in sales, payroll, shrink, and conversion
• Creates and executes strategies to maximize store sales and control expenses

Operational Effectiveness

• Controls company assets by meeting all loss prevention measures (consistent management of inventory, in- and out-bound stock movements, sales, returns, exchange, store maintenance, etc)
• Executes and complies with all company policies and store procedures

Skills

Required Skills to be successful

• Good command of business English (written and verbal)
• Good computer skills (Outlook, Excel & SAP) and detailed report analysis skills
• Strong level of numeracy & literacy
• Some heavy lifting
• Scheduled shifts may require standing for a minimum of eight hours
• Drive Business Target achievement
• Point of Sale experience

What equips you for the role

Minimum Qualification and Knowledge

Education: High school education or equivalent preferred

Minimum Experience

Minimum two years of Assistant Store Manager or Store Manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals

Behavioral Competencies

• Strong people relationship and management skills
• Must have the ability to create an environment where the People's values are a strong and living reality that embraces the diversity of co-workers and customers
• Customer Focus
• Continuous Improvement
• Teamwork