We are currently seeking a highly motivated and experienced Call Center Team Leader to join our team in Kuwait. As a Call Center Team Leader, you will be responsible for managing a team of call center agents and ensuring that they meet or exceed performance targets. You will also be responsible for monitoring and evaluating the quality of customer interactions and providing coaching and feedback to improve customer service.

Responsibilities:

1. Manage a team of call center agents and oversee their daily operations.
2. Set performance targets and monitor team performance to ensure targets are met or exceeded.
3. Monitor and evaluate the quality of customer interactions through call monitoring and customer feedback.
4. Provide coaching and feedback to call center agents to improve customer service skills.
5. Identify training needs and coordinate training sessions for call center agents.

Preferred Candidate:

1. Previous experience in a call center team leader role.
2. Excellent communication and interpersonal skills.
3. Strong leadership and management abilities.
4. Ability to work well under pressure and handle challenging situations.
5. Good problem-solving skills and attention to detail.

Skills

• Fluent in Arabic and English (Bilingual)
• Excellent communication and interpersonal skills
• Strong leadership and management abilities
• Ability to work well under pressure and handle challenging situations
• Good problem-solving skills and attention to detail
• Experience in a call center team leader role