Summary/Objective

This position oversees the operational activities at every level of the division. Their duties include hiring and training employees and managing quality assurance programs. They will also strategize process improvements to ensure everyone completes their tasks on schedule. Their responsibilities will include implementing the right processes and practices across the division, formulating strategy, improving performance, procuring material and resources and securing compliance, finding ways to increase quality of customer service and implement best practices across all levels.

The position is responsible for ensuring the quality of the company's products and services meet or exceed customer expectations. They do this by running various processes, like hiring new employees, training them in specific skill sets and procedures, and monitoring existing workers, so nothing falls through the cracks.

Essential Functions

1. Ensuring all operations are carried on in an appropriate, cost-effective way
2. Improving operational management systems, processes and best practices
3. Helping the organization’s processes remain legally compliant
4. Formulate strategic and operational objectives
5. Examine financial data and use them to improve profitability
6. Manage budgets and forecasts
7. Perform quality controls and monitor production KPIs
8. Recruit, train and supervise staff
9. Find ways to increase quality of customer service
10. Leading the back-office team through their tasks that include: Procurement, Logistics, Pricing, Sales Order entries.
11. Manage the coordination between Sales teams, Showrooms & Warehouse
12. Branding & Marketing
13. Performs other job-related duties and responsibilities as may be assigned from time to time.

Skills

1. Proven work experience as Operations Manager or similar role
2. Knowledge of organizational effectiveness and operations management
3. Experience budgeting and forecasting
4. Familiarity with business and financial principles
5. Excellent communication skills
6. Leadership ability
7. Outstanding organizational skills