Responsibilities

•Respond to phone calls from the service department giving necessary information on prices and availability of parts & accessories.

•Prepare estimates of spare parts availability and prices in case of damaged vehicles for the customer’s/ insurance companies.

•Receive job card(s) from garage and find corresponding part number(s) from the catalogue; prepare Record of Materials (ROM) based on the same and ensure dispatch of parts along with these documents (Job Cards and ROM) to respective garages.

•Check the availability of parts in own as well as other stores and initiate ordering process from the latter if required.

•Create a picking list for required parts as per the job card and forward the list to the store keeper for retrieve the part and subsequent delivery to the customer.

•Advise the garage to place a special order for non-moving parts if required.

•Inform the customer and concerned garage on the arrival of ‘special order parts’.

•Arrange for local purchase parts where required.

•Submit a ‘Lost Sale’ Report daily.

•Update new products/modifications to existing products on a regular basis.

•Perform diligently any other task that may be required from time to time as per business and department needs.

•Handle promptly customer complaints as per company policies and practices and escalate complaints upwards, if required.

•Respond and resolve people grievances promptly and escalate issues to manager if required.

•Take responsibility for complying with Quality Standards and Health & Safety procedures affecting self and others in own team.

•Ensure routine activities are executed in accordance to agreed deadlines and standards.

•Cooperate and assist colleagues in fostering an environment of teamwork.

•Maintain and promote staff motivation in own team of subordinates.

•Contribute to the team’s development by providing timely suggestions.

Skills

Skills

•Knowledge of customer relationship management

•Excellent prospecting skills

•Excellent communication skills, with the ability to communicate at all levels.

•Excellent interpersonal and negotiation skills

•Computer literacy, reporting skills.