POSITION PURPOSE

As our Overnight Safety & Security Supervisor, you will support our Security Manager in enhancing the safety and security of our property, improving team performance, and ensuring consistent oversight of the department s overnight operations. You will lead nightly safety and security operations, ensure compliance with established protocols, and serve as a vital leader within the department.

ESSENTIAL FUNCTIONS

Responsible for providing service within Fairmont & Leading Quality Assurance (LQA) standards. Areas of responsibility will include and are not limited to the following:

• Lead the Overnight Safety and Security team, ensuring uninterrupted safety and security operations and aligning efforts with departmental objectives, safety protocols and company policies
• Conduct routine patrols to maintain a safe environment for guests, employees, and property assets.
• Monitor and address safety hazards, security risks, and unauthorized activities.
• Assist the Night Manager during emergency situations by conducting drills and managing real-time incidents.
• Respond to incidents promptly and oversee the coordination of emergency responses, acting as the point of contact
• Administer first aid/CPR when necessary and coordinate with emergency medical services.
• Provide guidance to guests and employees during emergencies, ensuring safety and order.
• Oversee and monitor CCTV, alarm systems, and secure access points to maintain comprehensive surveillance.
• Conduct and document key control audits while safeguarding sensitive information.
• Ensure compliance with local and corporate safety regulations, including fire safety standards and liquor laws.
• Assist with scheduling and labor management
• Investigate safety and security incidents involving guests or employees, including collecting information, documenting findings, and producing detailed, confidential reports.
• Maintain consistent documentation of incidents, audits, and patrols and ensure a seamless handover to relevant parties.
• Manage disturbances and resolve conflicts in accordance with company policies.
• Address guest complaints with professionalism and issue trespass notices when appropriate.
• Train, coach, and mentor team members to enhance performance and build capacity.
• Facilitate regular team meetings to review safety protocols, operational updates, and department goals
• Address guest service needs promptly while prioritizing safety and security.
• Foster positive relationships with team members and other departments to ensure collaboration in problem-solving.
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.
• Focus attention on guest needs, remaining calm and courteous at all times.
• Promote and enforce health and safety awareness and emergency procedures.
• Follow hotel and departmental policies, procedures and service standards.
• Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings.
• Actively participate and promote the Fairmont Kea Lani, Maui s environmental program and department specific initiatives in working towards sustainable operations.
• Check with manager before leaving shift. Bring any concerns to the attention of the Manager On Duty.Company Description

Desired Candidate Profile

Your experience and skills include:

• Previous experience in a Security role is required
• Previous Safety experience is required most preferred in hospitality industry .
• Valid Advanced Level First Aid is an asset
• Experience in fire fighter training, WHMIS and/or other safety courses is an asset
• Excellent communication and organization skills in Arabic & English.
• Proficient in Microsoft Office applications, specifically Word and Excel
• Proven ability to manage and prioritize critical tasks and work well under pressure & stressful situations
• Ability to deal effectively with the public in conflict situations
• Highly responsible, flexible and reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times