Develops new prospects and corresponds with existing customers to increase sales of a retailer’s products and/or services

•    Deliver on sales and customer satisfaction objectives 

•    Maintains good relationships with customers by meeting and exceeding their expectations 

•    Answers customers’ questions on the phone or introduces or refers callers to the appropriate person 

•    Ensures customers’ awareness of all products and services available 

•    Resolve complaints with sensitivity and involve others when needed 

•    Addresses customer hesitation and resistance 

•    Calculates cost allowances, fees, financing costs and down payments to arrive at the price of a vehicle 

•    Ensures that the details of all vehicle transactions are accurately documented and registered 

•    Conducts a memorable hand over with the customer 

•    Networks by asking for referrals and following up on prospects (telephone prospecting/canvassing) 

•    Prospects for new customers 

•    Captures prospect information and maintains a prospect database 

•    Communicates with customers periodically to ensure that positive relationships are maintained 

•    Follow the Order-to-Delivery process to ensure customer satisfaction

 

•    Bachelor's Degree Or Diploma

•    2 - 4 years of experience in the sales field or a similar customer facing role 

•    Bilingual - good command of both English and Arabic 

•    Ability to solve practical problems 

•    Excellent communication and interpersonal skills 

•    Customer oriented and enjoys interaction with people 

•    Posses high level of selling and convincing skills 

•    Team Player