Long Description
Job Summary
The Call Center Supervisor will be responsible to coach and lead a team of representatives that maintain company’s relationships through handling inbound and outbound telephone calls.
Job Responsibilities
- Supervise team performance of scorecard goals
- Planning and supervising workflow to ensure highest quality customer service and increase sales
- Coaching and monitoring representative regularly and consistently as positive role model to provide timely feedback on their performance
- Categorize call center workflow inbound and outbound calls
- Inquiring for the documents to apply credit as potential sales customers and offering them the available promotions for company’s product and services
- Telemarketing Alghanim easy credit for electronics and other programs for recapturing old customers, following up recent ones and customers who bought cars either new or old
- Train call center agents on customer service, telephone skills and the category of their work
Candidate Requirements
- 2-3 years related experience preferably in the local market
- Good command of both English and Arabic
Education
Bachelor’s Degree in Commerce