Job Summary

The Employee Relations Officer is responsible for maintaining positive employee relations across the organization, handling employee investigations, and overseeing staff accommodation matters to ensure compliance, fairness, and a supportive work environment.

Key Responsibilities

• Act as the primary point of contact for employee relations matters, including grievances, disciplinary issues, and workplace concerns.
• Conduct employee investigations in a fair, confidential, and timely manner; prepare investigation reports and recommendations.
• Support management in handling disciplinary actions in line with company policy and labor law.
• Manage staff accommodation matters, including allocation, room arrangements, transfers, and resolving accommodation-related issues.
• Coordinate with internal departments and external parties on accommodation maintenance, safety, and compliance standards.
• Ensure employee relations practices comply with local labor laws, company policies, and ethical standards.
• Maintain accurate records of investigations, disciplinary actions, and employee relations cases.
• Promote a positive workplace culture through effective communication and conflict resolution.
• Provide guidance to employees and managers on policies, procedures, and employee conduct.

Requirements:

• 5+ years of experience in employee relations or HR operations (F&B or hospitality experience is an advantage).

Skills

• Communication Skills: Exceptional verbal and written communication skills are essential for effectively conveying information, addressing employee concerns, and facilitating training sessions.
• Conflict Resolution: The ability to mediate disputes and resolve conflicts amicably is crucial for maintaining a harmonious workplace.
• Analytical Skills: Strong analytical abilities are required to assess employee feedback, conduct investigations, and develop data-driven strategies for improvement.
• Knowledge of Labor Laws: A comprehensive understanding of local labor laws and regulations is necessary to ensure compliance and protect the organization from legal issues.
• Interpersonal Skills: Excellent interpersonal skills are vital for building trust and rapport with employees, fostering a positive employee relations climate.