Join our dynamic hotel team in Kuwait as a Reservation Agent, where you will play a key role in delivering exceptional guest service by managing room bookings and enhancing the overall customer experience. This position offers the opportunity to work in a vibrant hospitality environment, interacting with diverse clientele and contributing to the hotel's success. Responsibilities: - Manage incoming reservation requests via phone, email, and online platforms promptly and efficiently. - Provide accurate information regarding room availability, rates, and hotel services to potential guests. - Record guest details carefully and update the reservation system to ensure accuracy and seamless service delivery. - Handle special requests and coordinate with other hotel departments to meet guest requirements. - Offer excellent customer service, resolve booking issues, and handle inquiries to maximize guest satisfaction. - Collaborate with the front desk and sales teams to optimize occupancy and revenue. - Ensure compliance with hotel policies and follow data protection guidelines regarding guest information.

- Proven experience as a Reservation Agent or in a similar customer service role within the hospitality industry. - Strong communication skills with proficiency in English; Arabic language skills are a plus. - Excellent interpersonal and problem-solving abilities with a guest-focused approach. - Familiarity with hotel reservation systems and basic IT skills. - Attention to detail and the ability to multitask effectively in a fast-paced environment. - Professional, friendly demeanor with the ability to work collaboratively within a team. - Flexibility to work various shifts including weekends and holidays as required.