Claims Management: Review and process motor insurance claims, ensuring compliance with company policies and legal requirements.
Assessment and Evaluation: Assess the validity of claims by examining the nature of the damage, repair estimates, and documentation submitted by claimants.
Client Interaction: Communicate with policyholders, repair shops, and third-party vendors to gather necessary information and resolve claims efficiently.
Documentation: Prepare accurate and detailed reports on claims, including all relevant information for both internal and external parties.
Problem Resolution: Investigate claims for potential fraud or discrepancies and resolve disputes between clients, third parties, and insurers.
Timely Claims Processing: Ensure that all claims are processed in a timely manner, adhering to company standards for service and efficiency.
Customer Service: Provide excellent customer service by keeping claimants informed throughout the claim process and addressing any inquiries or concerns.
Collaboration: Work closely with the underwriting, legal, and operations teams to ensure seamless handling of claims.
Reporting and Data Entry: Utilize Microsoft Office, particularly Excel and Word, for data entry, report generation, and presentation of claim details.
Skills
- Kuwaiti National
- Minimum of 4 years of professional experience in insurance, with specific expertise in motor claims.
- Proven knowledge of the motor insurance industry and claims processes, including the ability to manage, assess, and resolve claims effectively.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, to efficiently handle documentation, reporting, and communications.
Additional Skills:
- Strong attention to detail and problem-solving abilities.
- Excellent communication and interpersonal skills, capable of interacting with clients, claimants, and third parties in a professional and timely manner.
- Ability to work under pressure while maintaining high standards of accuracy and service.