Job Scope:

The Fashion Advisor is responsible in contributing to the store sales by providing a remarkable and memorable service to all clients and maintain merchandising standards.

Main Duties & Responsibilities

Customer Service

• Promote high customer service standards throughout the shopping experience
• Attend to customer needs
• Actively seek inputs from customers and efficiently address complaints to reinforce service standards
• Gather information and organize records on customer preferences and buying behavior and provide proper feedback and tendencies.
• Update clients on upcoming events
• Provide support in VIP events and ensure proper follow up with clients as needed
• Inform clients about policies policies and procedures to ensure transparency; including and not limited to refund and exchange policies

Sales & POS

• Meet and maximize cross selling & up selling sales targets
• Adhere to the standards of operations
• Support the manager in achieving the Boutique’s goal
• Ensure security procedures for merchandise are observed at all stages in the sales process
• Ensure a proper replenishment of merchandise, display and visual merchandising standards to maintain the brand’s image
• Process accurately and efficiently cash register operations from opening to close and protect company assets
• Support in efficient cost allocation by optimally using Boutique products and not exceeding availability

Position Requirements

• Education Background: High School Diploma or equivalent.
• Six to eight years of experience in the high‐end retail fashion industry
• Strong communication and negotiation skills (English)
• High customer centricity
• Team oriented with proper conflict management skills