- Initiate systems and network troubleshooting and monitoring, and replace defective components as needed - Support in the opening, closing and renovation phases of stores - Ensures technical equipment is running and being maintained properly - Install and configure specified software packages such as operating systems, business applications and other office tools - Inspect personal computer equipment, install hardware and peripheral components such as monitors, keyboards, printers and disk drivers on user's premises - Provide the necessary support for the shops POS systems including any issues during the POS daily closing - Support and maintain the inventory machines in terms of software and hardware, and ensure proper connectivity with the servers - Log all the incidents and requests in the Service Desk system

Qualifications - Bachelor's Degree or Technical Degree in computer science - 0-2 years of experience in a similar role - Fluency in English - Attention to details: level 2 - Cultural Awareness: level 1 - Communication Skills: level 2 - Customer Focus: level 1 - Driving and Achieving results: level 2 - Analytical Thinking: level 1 - Teamwork: level 2