- Possessing specialist knowledge of operating systems, devices, applications and software
- Providing technical support to teams within the organisation, and to external clients when required
- Assisting with systems integrations
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
- Maintaining and updating technical documents and procedures
- Identifying and resolving technical issues
- Managing coordination at a local and international level where required
- Delivering regular and customised training to teams within the business
- Preparing maintenance plans and upgrading schedules for the organisation’s systems
- Developing reports for teams across the business
Skills
Educational Qualification and Experience:
- Bachelor’s Degree in computer science or Computer Engineering or related field.
- PowerBI
- SSRS, Financial reports
- MS Dynamics 365 F&O (Finance and operation)
- Microsoft Dynamics AX, CRM
- MS SharePoint (Preferred)
- Cloud applications and services (Office 365, OneDrive for Business, Teams, etc.).