• Assesses training and development needs through surveys, interviews, focus groups, and

communication with managers, instructors, and customer representatives.

• Creates, organizes, plans, and presents various forms of induction, immersion, orientation, and

skills training for employees.

• Develops unique training programs to fulfill workers’ specific needs to maintain or improve job

skills.

• Creates and/or acquires training procedure manuals, guides, and course materials.

• Presents training and development programs using various forms and formats including group

discussion, lecture, simulations, and videos.

• Maintains records of training and development activities, attendance, results of tests and

assessments, and retraining requirements.

• Assesses training materials prepared by instructors.

• Evaluates program effectiveness through assessments, surveys, and feedback.

• Maintains knowledge of the latest trends in training and development.

• Coach the team to achieve results part of training programs.

• Performs other related duties as required.

Skills

• Excellent verbal and written communication skills.

• Strong presentation skills.

• Adept with a variety of multimedia training platforms and methods.

• Ability to evaluate and research training options and alternatives.

• Ability to design and implement effective training and development.

• Bachelor’s degree in Human Resources, Training and Development, or a related field required.

• 3-5 years of training experience required preferably in F&B sector.