VAC9283 - Senior Technical Specialist, Hosted Managed Services Company: Ooredoo Kuwait Field: Business & Consumer Sales Contract Type: Full Time - Permanent Location: Kuwait - Kuwait City Closing date: 29-Feb-2024 The Company: Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020. We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers. In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of. Ooredoo's future is bright, and you can be part of our ongoing success. The Role:

• Preparing tailored hosting and cloud solutions to Ooredoo customers.

• Lead meetings with vendors in order to choose the right product for the customer.
• Define and deliver on-site technical engagements with customers. This includes participating in pre-sales on-site visits, and understanding customer requirements, and
• Design of customer’s Cloud and hosting environments
• Architect IT solutions across a variety of IAAS technologies
• Build customers’ business continuity and risk plans and provide maximum value in IAAS technologies.
• Provide consultancy in migration methodologies and techniques
• Propose and deliver packaged hosting and cloud offerings
• Develop and present business and technical proposals for potential and existing customers
• Provide strategic consulting to C-level executives and senior managers on a range of technology topics including different hosting and Cloud services.
• Lead architecture discussions and reviews to determine if new products and solutions comply with the agreed enterprise cloud/hosting strategy
• Maintain Vendor relationship
• Recommend key ideas for sales channel improvement 
• Worked on deals assigned to the sales and account managers team and guided them through the correct solution that meets the customer requirement
• Provided coaching and professional development to sales associates
• Assist the sales team in conducting technical meetings with the customers
• Ensured that the sales team is following up on the contracts renewals and upselling the existing customers
• Other duties as directed by the Manager or other superiors
• Maintain strong problem solving, technical writing, and verbal communication skills
• Understand of security best practices and their practical application
• Maintain a deep knowledge and awareness of the technology across applications and infrastructure, different use cases, strengths/weaknesses, best fit technologies and organizational readiness
• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
• Attend Training Programs, Courses, and Seminars, conferences, vendor meetings, User Groups and presentations to be ready with the latest business ideas. 
• Advance IT knowledge & understanding across the wider organisation

• At least 4+ years related work experience in Kuwait.
• Excellent customer/partner relationship management skills
• Strong technical background in Internet technologies and managed/cloud services
• Strong knowledge in designing Web services, network infrastructure
• Excellent written and verbal communication skills in English and Arabic