We are currently seeking an experienced IT Technical Support professional to join our team in Kuwait. As an IT Technical Support, you will be responsible for providing technical assistance and support to our customers and end-users. You will diagnose and troubleshoot software and hardware issues, install and configure computer systems, and resolve technical problems. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-oriented approach.

Responsibilities:

1. Provide technical support to customers and end-users via phone, email, or in-person
2. Diagnose and troubleshoot software and hardware issues
3. Install and configure computer systems and software
4. Resolve technical problems and escalate complex issues to the appropriate teams
5. Create and maintain technical documentation and knowledge base articles
6. Collaborate with cross-functional teams to ensure timely and effective resolution of technical issues
7. Manage and prioritize multiple support tickets and tasks
8. Train end-users on new systems and software
9. Stay up-to-date with the latest technology trends and advancements

Preferred Candidate:

1. Proven experience as an IT Technical Support or similar role
2. Strong knowledge of computer systems, networks, and software applications
3. Excellent problem-solving and troubleshooting skills
4. Customer-oriented with a passion for delivering exceptional service
5. Ability to work well under pressure and prioritize tasks
6. Good communication skills, both written and verbal
7. Ability to work independently and as part of a team
8. Flexibility to work outside regular business hours, if required

Skills

• Candidate should have experience in CCTV systems
• Experience with troubleshooting hardware and software issues
• Familiarity with IT support tools and ticketing systems
• Ability to explain technical concepts to non-technical users