1.      Receiving inbound and outbound calls from customers and providing quality service to meet customers’ needs and satisfaction.

2.      Answering customers’ and non-customers’ inquiries and obtaining full information on what services are being requested to establish business relationship.

3.      Promoting – selling – and cross-selling group’s products and services to meet the pre-set target.

4.      Updating customers’ records/profiles on the system when needed in order to maintain resourceful records of all customers for statistical, segments and other uses.

5.      Ensuring call center service level is met or exceeded at all times in order to attract new customers as well as serving current customers.

6.      Working in conjunction with other departments to maintain customer satisfaction so that all customers can serve as references.

7.      Working non-business hour shifts.

Skills

Qualifications & Experience

• 12th Grade or above from a reputable high school or university.
• Bi-lingual Employees with accepted English & Arabic conversation skills.

Skills

• Proven track record of handling all the duties and responsibilities of a call center agent or associate.
• Strong phone and verbal communication skills.
• Ability to multi-task.
• Fluent command of computer technologies and basic operations for conducting the assigned tasks productively.
• Smart communicator with the potential to elaborate practical advantages of the company's products.
• Exhibiting the eagerness to innovate and enhance the existing work output by working on constructive feedback.