• Facilitating cross-channel feedback from customers and employees to management and executive teams • Working with team leaders, managers and department heads to learn departmental needs and goals • Ensuring that all activities conform to local, federal, industry and company standards • Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made • Identifying and resolving any problems in the production process • Designing and maintaining clear operational guides to ensure consistency of operations • Delivering reports to department heads, management teams and boards of directors to provide insight into the overall efficiency of the organization • Collaborating with management and executives to set departmental and organization-wide goals Skills • Good time management, prioritization and multitasking abilities • Excellent interpersonal skills to build strong relationships with colleagues • Effective communication, including speaking, writing and active listening • Able to give and receive feedback and constructive criticism from a variety of channels • Great strategic planning and problem-solving skills • Methodical about analyzing processes and systems to fully understand their functions • Proactive research skills used in seeking out opportunities to advance and improve the organization • Strong project management skills • Collaboration and teamwork skills • Leadership skills, like motivation, goal-setting and monitoring progress • Comfortable in a high-pressure environment #J-18808-Ljbffr