• Facilitating cross-channel feedback from customers and employees to management and executive teams

• Working with team leaders, managers and department heads to learn departmental needs and goals

• Ensuring that all activities conform to local, federal, industry and company standards

• Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made

• Identifying and resolving any problems in the production process

• Designing and maintaining clear operational guides to ensure consistency of operations

• Delivering reports to department heads, management teams and boards of directors to provide insight into the overall efficiency of the organization

• Collaborating with management and executives to set departmental and organization-wide goals

Skills

• Good time management, prioritization and multitasking abilities

• Excellent interpersonal skills to build strong relationships with colleagues

• Effective communication, including speaking, writing and active listening

• Able to give and receive feedback and constructive criticism from a variety of channels

• Great strategic planning and problem-solving skills

• Methodical about analyzing processes and systems to fully understand their functions

• Proactive research skills used in seeking out opportunities to advance and improve the organization

• Strong project management skills

• Collaboration and teamwork skills

• Leadership skills, like motivation, goal-setting and monitoring progress

• Comfortable in a high-pressure environment