Overview:

As a Food and Beverage (F&B) Operations Manager, you will play a key role in overseeing and optimizing the daily operations of the food and beverage department within a hospitality or dining establishment. Your primary responsibilities will include managing staff, ensuring exceptional customer service, implementing cost-control measures, and contributing to the overall success of the F&B operations.

Key Responsibilities:

Team Leadership:

• Recruit, train, and supervise F&B staff, including servers, cooks, and support staff.
• Foster a positive work environment, providing guidance and motivation to the team.
• Conduct regular performance evaluations and address any performance issues.

Operations Management:

• Plan, coordinate, and oversee day-to-day F&B operations to ensure smooth and efficient service.
• Develop and implement standard operating procedures (SOPs) for various F&B functions.
• Monitor and maintain high levels of customer satisfaction through quality service and products.

Customer Service:

• Uphold and enforce service standards to ensure an exceptional dining experience for customers.
• Address customer feedback and complaints promptly, striving to resolve issues and enhance customer satisfaction.

Financial Management:

• Manage budgetary constraints and contribute to the development of financial goals.
• Implement cost-control measures, monitor expenses, and maximize revenue opportunities.
• Collaborate with finance and accounting teams to analyze financial reports.

Menu Development and Inventory Control:

• Work closely with chefs and kitchen staff to create and update menus that align with customer preferences and market trends.
• Oversee inventory management, including ordering, stock rotation, and minimizing waste.

Regulatory Compliance:

• Ensure compliance with health and safety regulations, food safety standards, and licensing requirements.
• Stay informed about industry trends, new technologies, and best practices.

Event Planning and Coordination:

• Coordinate and manage special events, banquets, and catering services.
• Collaborate with marketing and sales teams to promote events and drive revenue.

Skills

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience in F&B management or a similar role.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of industry trends, regulations, and best practices.
• Financial acumen and budget management skills.
• Ability to work in a fast-paced environment and handle high-pressure situations.
• The Food and Beverage Operations Manager plays a crucial role in ensuring the seamless functioning of F&B services, maintaining high-quality standards, and contributing to the overall success of the establishment.