Customer Service Agent

  • IW Express is a provider of domestic and international shipping, parcel pick-up, delivery and return management services for the B2B2C segment.  
  • IW Express is at the forefront of transforming logistics through innovative solutions and a commitment to excellence.
  • As a small but rapidly expanding company, we take pride in our collaborative and energetic work culture.
  • We are looking for talented individuals to be a part of our growing Customer Service Team

As a Customer Service Agent, your role would be to:

  • Provide a professional and courteous service to all our customers
  • Serve as the main point of contact for customer inquiries via phone, email, and chat
  • Provide accurate and timely information regarding shipments, delivery schedules, and product availability
  • Process shipments in a timely manner
  • Resolve customer issues and concerns promptly, ensuring a positive and satisfactory resolution

Requirements

  • applicants with bilingual fluency (Arabic & English)
  • Excellent communication and interpersonal skills
  • Willingness to learn and adapt to work environment
Post date: 16 January 2024
Publisher: Tanqeeb.com

Post date: 16 January 2024
Publisher: Tanqeeb.com