• Be and appear presentable at all times.
• Ensure to provide a memorable experience and best service to customers/visitors.
• Interact and build rapport with customers those who visit the store / location.
• Attend to provide solution to visitor complaints and simple problems and direct them to the senior person if needed.
• Keep control of visitor attendance.
• Complete the daily section checklists.
• Identify failures, shortage of materials, utensils or other elements of service and report to the seniors.
• Ensure the cleaning tasks are complete during operation
• Provide accurate information to the customers about the various products and recharges available.
• Understand the requests of the customers and guests at the event and during normal operations of the store.
• Monitor the safety and cleanliness of the location / store during all the operations hours.
• Reports and hands over of items any instances of lost and found items to the Team Leader or Assistant Store Manager.
• Maintains safe custody of the inventory used for cleaning and maintain the location/store in a tidy manner.
• Report any break-down of facilities or equipment to the management and ensure timely fixing.
• Ensure periodical maintenance is carried out as per the schedule and report any deviations.
• Give instructions to clients and guests about the precautionary measure to be followed during the event to avoid any accidents.
• Maintain an Incident Report Log Book where all incidents are recorded.
• Report all accidents/incidents properly and timely to the manager and follow-up with the injured guest.
• Adjusts hours of work, priorities, and assignments to ensure efficient operation, based on workload within the department.

Skills

• Comply with Company’s by-laws, code of conduct and policies and procedures and amendments thereto.
• Perform any other relevant job roles and responsibilities assigned by the next in-line supervising authority or head of the department from time to time, in addition to/in substitution of the existing roles.
• Communication and interpersonal skills and communicates well at all levels of the organization and with the staff.
• Strong knowledge of the product and latest promotions. Basic computer skills and operating POS systems.