Job description

## *Job Description – Customer Service Agent (CRM Agent)*

We are looking for a proactive individual focused on customer service to enhance our Mastara team. The ideal candidate will be responsible for managing the company's communication with clients, following up on client issues and inquiries, maintaining accurate client data, and ensuring a seamless and positive customer experience.

If you are an organized person with excellent communication skills and enjoy building strong relationships with clients, we look forward to your contribution to our team.

### *Key Responsibilities:*

* Manage and update client data and information in the Customer Relationship Management (CRM) system.

* Follow up with clients via phone calls, WhatsApp, email, and other communication channels.

* Respond to client inquiries and provide them with accurate information about products, services, and requests.

* Track potential clients (Leads) and support the sales team in converting inquiries into sales opportunities.

* Schedule and coordinate client appointments and follow-up activities.

* Maintain accurate records of client interactions and inquiries.

* Monitor pending inquiries and requests and ensure timely responses.

* Coordinate with sales and operations teams to resolve client requests and ensure excellent service delivery.

* Prepare regular reports on CRM activities and client follow-ups.

* Maintain a high level of professionalism and client satisfaction in all interactions.

### *Benefits:*

* Competitive salary.

* Performance-based incentives.

* Opportunities for professional development and training.

* Supportive and collaborative work environment.

---

Skills

## *Required Skills*

* Previous experience in Customer Relationship Management (CRM), customer service, sales support, or a similar field is preferred.

* Excellent communication and interpersonal skills.

* Strong customer service and relationship-building skills.

* Good follow-up and management skills for potential clients.

* Strong organizational and time management skills.

* High accuracy in work and ability to maintain organized client data and records.

* Proficiency in using computers and experience with CRM systems.

* Ability to handle multiple clients and tasks simultaneously with efficiency.

* Good problem-solving skills with a focus on client needs.

* Ability to work independently and as part of a team.

* Proficiency in *Arabic* and English.

* *Possession of a valid driving license is preferred.*