Operation and Maintenance (O&M) of the Digital Small Switch DSS-2A Monitor trunk and circuit outages as well as the administrative terminal and Enhanced Command Console (ECC). Perform direct trunk dialing checks over trunk channels associated with the switch to ensure satisfactory operation of voice circuits (at least once each shift and following any trunk failure). Perform Preventive Maintenance Inspections (PMIs) on the switch and peripheral equipment. Conduct systems checks every 2 hours. Create and update databases in the administrative terminal using information received from users, Raytheon, and DISA. Perform database backups to CD-R discs. Perform database downloads to update switch configurations. Update and print out telephone console information and line strips for users. Fabricate custom interface cables using hand tools and wiring diagrams. Escort individuals requiring access to the Red Switch in the performance of their duties. Ensure that all outages are reported in a timely manner to the DISA GNOSC, NOC-K, TCF, V2X management for tracking in Army Enterprise Service Management Platform (AESMP) ticketing system. Provide hourly status updates to designated agencies regarding outages, etc. Annotate all activities in the Master Station Log (MSL) database. Prepare call detail history reports for DISA and military personnel as directed. Contribute to weekly reports with regard to your additional duties and other assigned tasks. Complete individual timesheets on a daily basis. Check the Regional Cyber Center (RCC) website for accuracy regarding authorized service interruptions (ASIs) and outages. Initiate Quality Control checklists as they pertain to your additional duties. Update training records as needed. Update memorandums and technical drawings (including block diagrams and schematics) as directed. Inventory Communications Security (COMSEC) equipment and document DA Form 2653-R (each shift). Work with military technical monitor(s), Special Security Office (SSO) and other Department of Defense contractors and civilians including local hires in support of the DRSN mission. Interface with technicians from Outside Plant, DPW, FMO etc. regarding installations in support of the DRSN mission. Coordinate with the Raytheon Help Desk for troubleshooting problems that cannot be resolved locally. Contact the Return Merchandise Authorization (RMA) Help Desk in order to obtain an RMA for processing Depot equipment repairs. Performs other duties and assignments as required.

Desired Candidate Profile

• Active Top Secret SSBI within the past two years.
• Individual must be eligible for Sensitive Compartmentalized Information (SCI) Access.
• High School Diploma required.
• Bachelor s Degree in IT or related field preferred.
• Cardiopulmonary Resuscitation (CPR) ( Provided by contract )
• One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree.
• Seven years experience in Communications-Electronics Maintenance functions: installation, troubleshooting and repair of electronic communications equipment.
• Use of phone Digital sender, and desktop computer in a fast-paced office environment is desirable.
• A working knowledge of Microsoft Office software is required.
• Must be able to work rotating shift schedules which provide 24-hour day/7-day week coverage.
• Military or civilian technical training course of six (6) months or more is required.
• This should be followed by a minimum of 24 months of on-the-job training (OJT).
• A certificate of completion will suffice until verification of the training on your DD-214 can be completed.
• Experience with a customer service-oriented company