• Inspect damaged vehicles and identify necessary repair work following brand and manufacturer standards.
• Prepare detailed and accurate cost estimates using approved estimating systems.
• Determine labor, parts, materials, paint, and subcontract requirements.
• Ensure all estimates are approved prior to work commencement and aligned with insurance or customer agreements.
• Coordinate between Service Advisors, Workshop Controllers, and Technicians to ensure job flow efficiency.
• Update repair status and communicate changes in scope, cost, or completion time to customers and insurance representatives.
• Follow up on pending approvals and ensure repair orders are correctly documented.
• Support scheduling of vehicles into the workshop to optimize productivity and turnaround time.
• Serve as the main contact for customers and insurance assessors regarding repair estimates and progress.
• Ensure repairs meet manufacturer standards and warranty requirements.
• Conduct final quality inspections and verify that all authorized work is completed.
• Maintain accurate job records, photographs, and approvals for audit and insurance reference.
• Adhere to company, safety, and environmental policies at all times.
• Monitor estimation accuracy and contribute to achieving monthly revenue and profitability targets.

Skills

• Knowledge of automobiles. 
• Mechanical knowledge. 
• Bilingual. 
• Negotiation skills. 
• Communication skills.