Knowledge, Skills and Abilities:
- Must demonstrate thorough knowledge of travel industry including proficiency of at least one CRS, ticketing procedures for air travel, hotel booking and car rental requirements.
- High level of knowledge of GDS system (Amadeus & Galileo).
- Knowledge of airline rules and regulations, and reading fare rules.
- Ability to work in multiple systems and programs throughout the day.
- Ability to work independently and with a team.
- Ability to communicate using the ADTRAV model of professionalism verbally and in writing with both internal and external clients.
- Resolve Ticket errors
- Queue place corrected reservations back to Quality Control as appropriate.
- Knowledge of preferred seating process.
- Review "Special Requests" added online and take appropriate action to support.
- Verify ticket validity before staging a reservation for exchange.
- Execute voids and refunds as appropriate.
- Issue tickets and daily use of internal s, services, and databases
- Knowledge of Direct Bill process.
- Ability to meet and maintain performance standards defined for Operations Ticket Agent. Knowledge of Microsoft Word/Excel is preferred