Job description:
Job Summary To enable, govern, and optimize Alghanim’s omnichannel commercial systems—including Promotions, Wallet, Refund workflows, PIM/content data flows, marketing/category enablement tools, survey/feedback workflows etc. The role ensures commercial and content consistency across all customer touchpoints supporting unified omnichannel commercial execution. IT teams. Job Responsibilities Act as the primary liaison between Business and IT for all omnichannel commercial systems, covering promotions, wallet, refunds, PIM/content governance, survey/feedback workflows etc. Conduct structured business analysis: stakeholder interviews, requirement documentation, process flows, and user stories for end-to-end omnichannel journeys Collaborate with Commercial, Category, Marketing, E-commerce, Finance, Marketplace, Stores, and Service teams to translate business requirements into system configurations, workflows, and enhancements. Review cross-channel system behaviors and KPI’s (e.g., Products content, adoption, promo mismatches, wallet usage patterns, content readiness issues, feedback themes) and propose improvements. Drive UAT planning, functional validation, issue resolution, and deployment readiness. Candidate Requirements Bachelor’s degree in engineering, Computer Science, or Information Systems 6 – 8 years overall experience, with strong exposure to Retail / E-commerce / Omnichannel / Commercial Systems. Requirements Engineering: BRD, User Stories, Acceptance Criteria Process Mapping: Promotions flows, Wallet/refund journeys, Content readiness workflows, Survey/feedback routing Functional Expertise: Promo Engine, Wallet/Stored Value, Refund Logic, PIM/Catalog Management, Marketing Tech workflows Omnichannel Systems Understanding: Commercetools, SAP, POS, Marketplace Seller Center, Survey/Feedback tools, Content Platforms (Amplience) Cross-Channel Governance: Content/data alignment, SEO metadata, campaign readiness Stakeholder Management & Communication Agile Tools: JIRA, Confluence, MS Project Education