Sales Associate Responsibilities

• Greet and engage customers in a friendly and professional manner.
• Actively listen to customer needs and provide expert advice and recommendations across all product categories (electronics, home appliances, fashion, and beauty).
• Demonstrate product features and benefits and educate customers on new and emerging technologies and trends.
• Achieve and exceed individual and store sales targets and key performance indicators (KPIs).
• Perform upselling and cross-selling to maximize sales opportunities.
• Maintain a deep and up-to-date knowledge of all products, including specifications, features, and benefits.
• Ensure all merchandise is properly displayed, stocked, and priced according to company standards.
• Assist with inventory management, including receiving, unpacking, and restocking products.
• Keep the sales floor clean, organized, and visually appealing.
• Process sales transactions accurately and efficiently using the point-of-sale (POS) system.
• Handle cash, credit card, and other payment methods.
• Assist with store opening and closing procedures.
• Handle customer inquiries, returns, and exchanges in a professional and timely manner.
• Collaborate with team members to ensure a smooth and effective sales operation.
• Communicate customer feedback and sales trends to management.
• Attend all training sessions to enhance product knowledge and sales skills
• Collaborate with team members to ensure a smooth and effective sales operation.

Skills

Educational and Experience

• High school diploma or equivalent. A degree in a relevant field is a plus.
• Proven experience in a retail sales role, preferably within a department store or a similar multi-category environment.
• Experience with electronics and home appliances or fashion is a strong advantage.

Skills & Competencies: 

• Excellent communication and interpersonal skills in both English and Arabic.
• Strong product knowledge or the willingness and ability to quickly learn about new products.
• A positive attitude, self-motivation, and the ability to work effectively as part of a team.
• Strong customer service skills with a passion for helping people.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.
• Problem-solving skills to handle customer issues and inquiries efficiently.
• Must have a positive attitude, strong work ethic, and willingness to learn.