1-Ecommerce strategy and planning:

-Developing and implementing e-commerce strategies to increase sales and improve customer experience.

-Conducting marketing research and identifying e-commerce trends and best practices

-Developing marketing promotional strategies to drive traffic to the e-commerce platform.

2-E-commerce platform management:

-Managing the e-commerce platform and ensuring it is updated, secure and user-friendly

-Creating and managing product listings and descriptions.

-Developing and implementing pricing strategies.

-Managing inventory levels and ensuring timely order fulfillment.

3-Customer Service:

-Responding to customer inquiries and resolving issues related to orders, payments, and deliveries.

-Ensuring a high level of customer satisfaction and engagement.

-Developing customer service policies and procedures.

4-Digital Marketing:

-Developing and implementing digital marketing campaigns to increase traffic and sales.

-Managing email marketing campaigns and social media accounts

-Analyzing and reporting on website traffic and sales data to identify opportunities for improvement.

5-Collaboration:

-collaborating with internal and external stakeholders, including sales, marketing, and IT teams, to achieve e-commerce goals.

-Developing relationships with external partners, such as suppliers and vendors.

-participating in cross-functional meetings and projects.

Skills

-Previous experience in F&B and FMCG field.

-Bachelor degree or diploma

-Strong understanding of e-commerce platforms, tools, and technologies.

-Knowledge of e-commerce best practices, including pricing, promotions, and customer engagement strategies.

-Experience with online payment processing and order fulfillment.

-Familiarity with e-commerce analytics and reporting tools.

Marketing skills:

-Strong understanding of digital marketing principles and strategies.

-Experience with email marketing, social media marketing, and search engine optimization (SEO).