Salon Operations Manager

Responsibilities:

  • Manage employees: schedule, train, develop, coach and counsel, conduct performance reviews, resolve problems, provide open communication and recommend discipline and termination as appropriate.
  • Manage the daily operations of the Salon, Spa to comply with Standard Operating Procedures and safety regulations.
  • Ensure optimal levels of quality service and hospitality are provided to guests.
  • Coordinate and supervise the activities of team members.
  • Provide information and assist employees and foster good employee relations.
  • Monitor and adjust labor/productivity as needed based on business levels.
  • Plan, order, and merchandise retail products.
  • Implement and supervise maintenance and sanitation standards of responsible areas and equipment.
  • Maintain all associated maintenance documentation.
  • Monitor and control department budget, grow revenue and contain expenses.
  • Review monthly Profit and Loss Statements and prepares yearly Budgets.
  • Maintains close work relationships with other department managers/supervisors to promote Sales and smooth & efficient operations.
  • Develop, implement and monitor department marketing and sales strategies and promotions.
  • Review sales analysis reports and communicate goals to Spa assistant managers.
  • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

QUALIFICATIONS:

  • High School diploma or equivalent required.
  • Bachelor's degree preferred.
  • Three to five years of management experience in a Spa or related field
  • Must have strong word, excel and outlook skills.
  • Must possess excellent customer service, leadership, organizational and communication skills.
  • Must have prior experience in developing and leading a team to provide high-quality guest service.
  • Must be flexible to work long hours when necessary.
  • Must be able to get along with co-workers and work as a team.
  • Must present a well-groomed appearance.
Post date: 8 December 2019
Publisher: Tanqeeb.com

Post date: 8 December 2019
Publisher: Tanqeeb.com