Deputy Operations Manager F&B

Location: Kuwait
Company: Shamiya International Catering
Department: Operations
Experience: 10 15+ years in Food & Beverage Operations

Job Summary

We are seeking an experienced Deputy Operations Manager to oversee the operational performance of approximately 15 outlets, a Central Kitchen, and multiple virtual brands in Kuwait.

The ideal candidate will have extensive multi-unit restaurant or QSR operations experience, strong leadership capabilities, commercial awareness, and a proven track record in managing Area Managers, improving profitability, maintaining operational standards, and executing new outlet openings.

Key Responsibilities

• Oversee day-to-day operations across all outlets, virtual brands, and the Central Kitchen.
• Manage and monitor Area Managers, Central Kitchen Manager, and Outlet Head Chefs.
• Establish and enforce SOPs, service standards, food safety, hygiene, and operational compliance.
• Monitor sales, food costs, labour costs, wastage, inventory, and outlet-level P&L performance.
• Lead new outlet openings, including pre-opening planning, recruitment coordination, training, systems setup, and launch execution.
• Handle escalated employee issues, disciplinary matters, performance management, and workforce planning.
• Coordinate with Supply Chain, Finance, HR, and Culinary teams to improve operational efficiency.
• Manage relationships and negotiations with suppliers, landlords, delivery aggregators, and service providers.
• Implement operational KPIs, audits, dashboards, and regular performance reviews.
• Identify operational gaps, implement corrective actions, and ensure consistent standards across all locations.

Preferred Industries: QSR chains, casual dining, multi-cuisine restaurants, contract catering, cloud kitchens, and large-scale food service operations.

Desired Candidate Profile

• 10 15+ years of experience in Food & Beverage, restaurant, QSR, or multi-unit catering operations.
• Proven experience overseeing 10+ outlets or a comparable multi-site operation.
• Previous experience as Operations Manager, Deputy Operations Manager, Regional Operations Manager, or Head of Operations.
• Experience managing Area Managers and outlet-level leadership teams.
• Strong knowledge of P&L, food cost, labour cost, inventory control, and profitability improvement.
• Proven experience in new outlet openings and operational expansion.
• Strong knowledge of food safety, hygiene, SOPs, and regulatory compliance.
• Excellent leadership, employee relations, negotiation, and decision-making skills.
• Experience with POS systems, operational reporting, and KPI monitoring.
• GCC or Middle East experience is preferred.