Oversee spa booking practices to maximize productivity and room utilization, ensuring efficient scheduling during peak and off-peak hours. Conduct daily checks of guest areas, including locker rooms, fitness areas, and relaxation rooms, to ensure cleanliness, orderliness, and proper equipment functioning. Manage inventories and reorder supplies to meet operational demands. Collaborate with spa management on new procedures to improve service and productivity. Supervise daily operations of the spa team, including therapists, attendants, and coordinators, ensuring adherence to standards. Conduct training sessions for new hires, maintaining and updating the Spa Training Manual and testing materials quarterly. Continuously retrain team members to improve service delivery and operational efficiency. Monitor and document staff performance, assisting with evaluations and corrective actions as needed. Develop and implement up-selling incentives to drive revenue growth. Provide consultations and familiarize guests with services, amenities, spa, and hotel facilities. Set and coordinate guest appointments while adhering to Four Seasons service standards. Promote and sell retail products, tailoring recommendations to guest needs. Anticipate guest needs, resolve issues promptly, and ensure complete satisfaction. Maintain retail displays, ensuring neatness and proper stock levels. Conduct monthly inventory and introduce new, unique products to enhance retail offerings. Implement and monitor retail incentive plans for staff to boost sales. Ensure accurate input of services, gratuities, and retail sales into the POS system. Prepare accounting reports, research voucher issues, and resolve discrepancies Maintain an organized workspace and manage desk supplies, guest materials, and operational inventories.

Desired Candidate Profile

Passion for the health and wellness industry and commitment to delivering exceptional guest experiences. Oral and written proficiency in English and Arabic. Excellent communication and organizational skills, with the ability to prioritize in a busy environment. Previous supervisory experience in a luxury spa or wellness setting preferred. Knowledge of spa software systems and hotel interface programs such as Book4Time, Birchstreet, Opera, and HotSOS. Proficiency in Microsoft Office (Word and Excel) and Canva. Ability to inspire and motivate team members while maintaining professionalism and attention to detail.