Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Overall Role Purpose

The Country Manager has overall accountability for the short- and long-term plans that ensure long-term success and profitability of the company.

This will be achieved by building a strong functional team that has the appropriate direction and leadership to ensure that the strategic and operating plans are developed and implemented according to local regional and global strategic direction.

Your Tasks:

Service:

• To enable and manage the achievement of service performance that meets or exceeds customer expectations and differentiates DHL from the competitors.
• To ensure regional and global service standards are met or exceeded.

Customer Relations:

• To liaise with key and strategically important customers at the appropriate level to ensure customer retention, development and growth of new business.
• To be sensitive to emerging customers and market requirements.
• To ensure the improvement of Customer Satisfaction over time through customer service initiatives and strategies delivering best-in-class service

Representation:

• To create, maintain and develop a favorable DHL image with its various influential audiences such as NGOs, partners, industry bodies and governments to facilitate the company's growth and development.

Business Performance & Result

• To ensure that the annual business plan including revenue, cash flow, profit and service levels are met, and corrective action is taken to rectify any negative variance.

Direction & Leadership:

• Determine local Country/ Country Group short- and long-term strategies and market approach within overall regional context.
• To provide strong leadership to ensure agreed strategies and goals are communicated and effectively implemented.
• To contribute to regional direction, ensuring that local environmental factors are taken into consideration in the setting of regional strategies and policies.
• To regularly and actively chair the Senior Management Team.

Group Participation:

• To ensure close co-ordination of strategic activities with Solutions and Intercontinental business as well as GCS.
• To actively promote exchange of expertise and communication with other DHL and DPWN units
• To promote and participate in cross-BU activities and leverages synergies with other DPWN divisions

Commercial:

• To ensure the development of new business and maintenance of existing business in line with the Region’s profitability and growth targets.
• To ensure revenue yield enhancement and market share growth through the development and implementation of pricing and marketing plans.
• To ensure sales strategies and enabling tactics, drive both acquisition and retention of revenue throughout the DBU, Regular and Local Advantage revenue channels.
• To actively monitor the market, ensuring full awareness of competitors’ strategies and actions.

Operations:

• To ensure the provision of the fastest, most reliable and secure global door-to-door express transport service in the market in the most cost-effective manner.
• To ensure the planning and implementation of strategies to improve service and transit time performance whilst managing costs.
• To manage the effective implementation and use of appropriate technology in all sections of the service chain, in order to enhance service and improve productivity.

Information Services:

• To ensure the provision of professional and stage-of-the-art Information Services, enabling the business to obtain competitive advantage.

Human Resources:

• To ensure the provision of HR advice and services that drive and reinforce DHL’s culture and business strategies.
• To ensure the provision of a supportive working environment suitable to achieving business objectives
• To implement and drive regional and local recognition and reward programs.

Business Planning:

• To develop annual business plans that support the agreed strategies, improve market share and service levels, as well as meeting the expected financial contribution levels to the network.
• To continually review and improve business processes to improve productivity and add value to DHL services.

Financial Management:

• To ensure the financial wellbeing of the company from a legal, statutory and DHL management perspective.
• To set, review, and implement capital and revenue budgets.
• To ensure that cost control programmes are effectively implemented to manage unit costs.
• To improve liquidity through good capital and debtor management

Change Management:

• To develop and implement change projects based on technological and industry change directions/trends.
• To drive and implement local integration (Note significant project may take a few years)

Administration:

• To ensure the provision of suitable facilities and fleet in compliance with local statutory requirements in a cost-effective manner.

Organization Climate:

• To develop an organizational culture that nurtures and encourages service excellence, quality and a ‘can do’ mindset.
• To manage the improvement of Employee Satisfaction over time and work towards positioning as an employer of choice.
• Create a culture of change and continuous improvement to achieve long-term success.

People Management:

• Determine organization structure, roles and responsibility and performance targets for the function.
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.
• Develop team spirit and multitasking capabilities within the team.
• Plan, organize and direct an efficient and effective function.
• Develop IKOs/KPIs with team members and monitor individual performance.
• Responsible for complying with talent management and performance process.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.

Your Profile:

• 5 to 7 years DHL experience managing large teams of people. In addition to prior experience in at least two core DHL functions at a senior level.
• Good knowledge of Kuwait Market.
• Broad understanding of all functional aspects of the business and prior experience managing a complete profit and loss entity.
• High degree of commercial and business acumen and an understanding of the external economic environment and how this may affect DHL's short- and long-term planning
• Languages: high level of proficiency in Arabic and English.
• Highly proficient communication skills, spoken and written.
• Solid background in the Air Express or Logistics industry.
• Commercial awareness of the transportation industry, aviation and regulatory issues.
• Negotiation experience.
• Presentation skills.
• Software skills (Microsoft applications, internet user skills, etc).
• Ability and willingness to travel.
• Experience in managing significant change programs and working within a matrix environment.
• Experience of networking among local businesses, government and community leaders.
• International business experience, working and living in multicultural and multi-racial environments.

Our Offer:

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!