Sales Associate Responsibilities
- Greet and engage customers in a friendly and professional manner.
- Actively listen to customer needs and provide expert advice and recommendations across all product categories (electronics, home appliances, fashion, and beauty).
- Demonstrate product features and benefits and educate customers on new and emerging technologies and trends.
- Achieve and exceed individual and store sales targets and key performance indicators (KPIs).
- Perform upselling and cross-selling to maximize sales opportunities.
- Maintain a deep and up-to-date knowledge of all products, including specifications, features, and benefits.
- Ensure all merchandise is properly displayed, stocked, and priced according to company standards.
- Assist with inventory management, including receiving, unpacking, and restocking products.
- Keep the sales floor clean, organized, and visually appealing.
- Process sales transactions accurately and efficiently using the point-of-sale (POS) system.
- Handle cash, credit card, and other payment methods.
- Assist with store opening and closing procedures.
- Handle customer inquiries, returns, and exchanges in a professional and timely manner.
- Collaborate with team members to ensure a smooth and effective sales operation.
- Communicate customer feedback and sales trends to management.
- Attend all training sessions to enhance product knowledge and sales skills
- Collaborate with team members to ensure a smooth and effective sales operation.
Skills
Educational and Experience
- High school diploma or equivalent. A degree in a relevant field is a plus.
- Proven experience in a retail sales role, preferably within a department store or a similar multi-category environment.
- Experience with electronics and home appliances or fashion is a strong advantage.
Skills & Competencies:
- Excellent communication and interpersonal skills in both English and Arabic.
- Strong product knowledge or the willingness and ability to quickly learn about new products.
- A positive attitude, self-motivation, and the ability to work effectively as part of a team.
- Strong customer service skills with a passion for helping people.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
- Problem-solving skills to handle customer issues and inquiries efficiently.
- Must have a positive attitude, strong work ethic, and willingness to learn.