A Quality Controller is responsible for managing the quality control standards for product repairs in the workshops and at customers’ premises. He will be responsible for developing and implementing quality control procedures. As well as provide guidance and training to workshop and field technicians/ staff to improve quality standards. The role requires meticulous attention to detail, excellent problem-solving skills, and the ability to communicate effectively with team members and report to operations management. This role is crucial for maintaining and improving the overall quality of repaired products within the company.

Essential Job Functions:

• Develop and implement quality control processes and procedures to ensure consistency and adherence to products repair standards.
• Generate reports summarizing quality performance and suggest improvements.
• Work closely with operations and workshop management teams to address quality issues and implement corrective actions.
• Collaborate with suppliers and other stakeholders to ensure quality standards are met.
• Implement continuous improvement initiatives and participate in quality improvement projects.
• Provide training to staff on quality control processes and procedures.
• Keep the team updated on new technologies related to quality management.
• Investigate and analyze the root causes of quality issues and develop solutions.
• Implement corrective and preventive actions to address quality concerns.
• Assess and mitigate risks associated with quality control, ensuring proactive measures are in place to prevent quality issues.
• Conduct internal and external audits to evaluate the effectiveness of quality management systems.

Skills

Skills & Qualifications:

•   Previous experience in a quality control role, minimum 3 years, preferably in a similar workshop or manufacturing environment.

•   Familiarity with relevant quality standards and certifications.

•   Proficiency in using quality control tools, data analysis and reporting skills.

•   Experience in conducting inspections and tests to ensure product compliance with standards.

•   Knowledge of continuous improvement methodologies, such as Lean and Six Sigma. 

•   Ability to interpret service manuals and technical drawings. 

•   Strong problem-solving skills and the ability to work well under pressure.