Head of Operations & Business Management - Kuwaiti Nationals Only
|المكان||الكويت - Kuwait|
|نوع الوظيفة||Full Time|
The Head of Operations and Business Management is positioned as a key role in the senior management layer within Country. The Head of Business Management is responsible for driving the execution of Group and Regional strategies, understanding the impact on the customer and business and prioritizing transformation activity in order to mitigate any risks. The Country Sr. OBM is responsible for ensuring the effective operations of the bank and driving the delivery of professional services to enable seamless bank operations. This role has accountability for ensuring Country compliance with all local regulatory requirements
Duties & Responsibilities :
Active and engaged member of the Country senior leadership team:
Provide leadership within Country, driving the people agenda and role modelling the HSBC values. Active role in people leadership within Country.
Represent HSBC in Country with regulators, government, clients and other third parties. Protect the HSBC brand in Country by challenging behaviour that may expose the brand to regulatory, consumer or media criticism.
Represent the Country across any MENAT or Network Markets specific forums.
Act as the key interface between Operations and Lines of Businesses in country. Partner closely with the Global/Regional Operations team to deliver a best-in-class proposition to business partners.
Actively identify and realise quality and timeliness improvements through automation, elimination and standardisation to deliver cost efficient, high quality and scalable services to business partners.
Proactively engage with stakeholders across the Operational Community, Global Business’ and Global Functions to ensure local needs are understood at Regional and Group level, informing the definition of strategy and Global Standards.
Identify any Group/Regional requirements which may impact Country compliance with local regulatory requirements, engaging with the necessary stakeholders to veto this activity.
Drive the transformation of HSBC in Country through the effective execution of transformation activity.
Engage with Global Business, Global Function and HOST stakeholders to understand Global and Regional execution strategies and implementation plans.
Define Country specific execution strategy and implementation plans, understanding the impact on the customer and business operations in Country and prioritising transformation activity in order to mitigate any risks.
Drive implementation of applicable Global Standards in Country.
Ensure the effective mobilisation, resourcing, governance and delivery of (scope TBD) execution strategy and implementation plans.
Ensure transformation initiatives are fully embedded, creating sustainable change.
Knowledge & Experience / Qualifications
The role holder is required to be approved by the Central Bank of Kuwait, which requires the role holder to have a minimum career experience of 13 years.
Strong knowledge and understanding of the external environment within Country - regulatory, political, competitor and market.
Demonstrated knowledge of technology development and infrastructure and how this can be used to meet business needs.
Demonstrated business knowledge, ideally experience of leading a complex business unit within a global banking environment.
Practical experience of major business transformation with large scale project management experience.
To have held a senior leadership position, ideally within an international banking environment.
Ideally to have both front and back office experience within an international banking environment.
Seniority levelMid-Senior level